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we offer 24/7 monitoring from our fully manned state of the art control room. with a fully redundant, and off site, back-up control room always online you can be confident that we have your back and that your installation will always be covered.

Need a new installation and monitoring or have an existing system and want to have it monitored? Just reach out to us for a competitive quote.

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Frequently Asked Questions: Monitored Security Systems

General Security & the Importance of Monitoring

  • Q: What is a monitored security system?

    • A: A monitored security system is an alarm system that, in addition to sounding an alarm siren, is connected to a professional monitoring center. When the alarm is triggered (e.g., by a break-in, fire, or medical emergency), the monitoring center receives a notification and takes appropriate action, such as contacting you, emergency services, or other designated contacts.

  • Q: Why is monitoring important? Can’t I just have a regular alarm sound?

    • A: While a standalone alarm can deter some intruders, it relies on someone hearing it and taking action. Many factors can prevent this:

      • No one is home to hear the alarm.

      • Neighbors may ignore the alarm, assuming it's a false alarm.

      • An intruder might disable the alarm quickly.

      • In a fire or medical emergency, you may be unable to call for help yourself.

      A monitored system provides a guaranteed response, 24/7, even when you are unable to respond.

  • Q: What types of emergencies can a monitored security system respond to?

    • A: Monitored security systems can be equipped to respond to a wide range of emergencies, including:

      • Burglary/Intrusion

      • Fire/Smoke

      • Carbon Monoxide Leaks

      • Medical Emergencies (Panic Buttons/Medical Alerts)

      • Environmental Hazards (e.g., Flooding, Extreme Temperature Changes)

      • Sometimes other events depending on the system.

Benefits of Monitored Security Systems

  • Q: What are the main benefits of having a monitored security system?

    • A: The key benefits include:

      • 24/7 Protection: Constant vigilance, even when you're away or asleep.

      • Faster Response Times: Professional monitoring ensures quicker notification of emergency services, which can be crucial in life-threatening situations.

      • Peace of Mind: Knowing that your home and family are protected brings significant peace of mind.

      • Deterrent to Crime: The presence of a monitored security system can deter potential burglars and other criminals.

      • Lower Insurance Premiums: Many insurance companies offer discounts on homeowner's insurance for homes with monitored security systems.

      • Remote Access & Control: Many systems offer remote access through smartphone apps, enabling you to arm/disarm your system, view camera feeds, and receive alerts while you're away.

  • Q: How does a monitored security system improve home safety?

    • A: It can enhance home safety by:

      • Deterring burglars and alerting authorities if a break-in occurs, minimizing potential damage and loss.

      • Ensuring a quick response to medical emergencies, especially for elderly or disabled individuals living alone.

  • Q: Can a monitored security system help me if I'm away from home?

    • A: Yes! A monitored system is especially valuable when you're away. If an alarm is triggered while you're on holidays, the monitoring center will notify you (if possible) and dispatch emergency services, preventing further damage and protecting your property. Remote access features can also allow you to check the status of your system and view camera feeds from anywhere.

  • Q: Are there benefits for businesses to use a monitored system?

    • A: Absolutely! In addition to the home security benefits mentioned above, a monitored system for a business:

      • Protects assets like inventory, equipment, and cash on hand.

      • Deters theft and vandalism.

      • Provides surveillance of the premises even outside of business hours.

      • May help reduce business insurance costs.

      • Can help protect employees during emergencies.

Cost & Installation

  • Q: How much does a monitored security system cost?

    • A: The cost varies widely depending on factors like the type of equipment needed (e.g., number of sensors, cameras, smart home integration).

  • Q: How is a monitored security system installed?

    • A: A technician from the our company will install the equipment and connect it to the monitoring center. This ensures proper installation and can be more convenient.

False Alarms

  • Q: What happens if there's a false alarm?

    • A: If an alarm is triggered, the monitoring center will typically attempt to contact you (or your designated contacts) to verify whether it's a genuine emergency or a false alarm. If they can't reach you or if you confirm that it's a false alarm, they may cancel the dispatch of emergency services. Some jurisdictions may fine you for excessive numbers of false alarms. It's important to learn how to avoid false alarms by training everyone who uses the system, and to properly maintain and test the system